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Your Collision Questions Answered at the Hank Graff Collision Center!

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Frequently Asked Questions

Explore Our FAQs for Helpful Information About Accidents and Collision Work

The knowledgeable team at the Graff Durand Collision Center is here to answer all your questions and help take the stress out of collision repairs. Whether you have questions about what you need to do if you're involved in an accident, or you'd like to know what to expect when you bring your car to our collision center for bodywork, we're here for you. No matter what kind of car you drive or what kind of auto repairs you need, our trained technicians can get your vehicle looking and running like new after an accident.

FAQs About Accidents

How do I get a copy of an accident report?
If you are filing an insurance claim, they will most likely request a copy of the Police Accident Report as part of the insurance claim process. If you need to obtain a copy of this report for your own use, or for your insurance company’s claim, contact the offices of the responding police department.
What should I do if I’m Involved in an accident?
If you are involved in an accident, it’s important that you never leave the scene of an accident unless you are absolutely sure you have all the information you need to file your insurance claim. The information you will most likely need to exchange is license numbers, vehicle registration and insurance information of all drivers involved.
You will also need to call 911 so the proper authorities can document the accident, or if a medical injury as occurred. If a parked vehicle or other property is damaged, or if a domestic animal is injured, you must locate the owner or contact the police. If you are not sure about anything, contact the authorities – better to be safe than sorry!
Should I call my insurance company or will the Graff Chevy Collision Center contact them?
We highly recommend that you contact your insurance company first. However, if you prefer for us to contact them on your behalf, we would be more than happy to do so – or we can call the insurance company together. Our staff at Graff Chevy Collision Center is here to make this stressful process as easy as possible.
Where do I get a claim number?
Your insurance company typically provides claim numbers at the time when you report your accident. All you need to do is bring that number with you to the Hank Graff Collision Center and we can take care of the rest.

FAQs About Collision Work

Will Hank Graff Chevrolet Collision Center order the parts needed for my repair before I bring my vehicle in?
Yes, definitely! As soon as our Collision Center has your approval to repair your vehicle, we will order your parts. This will allow us to begin repairs on your vehicle as soon as you bring it in, getting you back on the road as quickly as possible.
How long will it take to fix my vehicle?
Our Collision Center will work hard to repair your damaged vehicle promptly. However, the time it takes to make the necessary repairs will vary depending on the damage of the vehicle and the availability of the parts needed.
Is my vehicle a total loss if the vehicle’s frame is damaged?
Not necessarily. Your vehicle is only considered to be a total loss if the damage exceeds the value of the vehicle - your insurance company determines this. Most vehicles are built with a unibody meaning the frame and body are molded into one.
Our brilliant technicians have the knowledge and tools to help restore your vehicle back to factory specifications. If the damage is too extensive and it cannot be repaired, we will simply replace that part of the vehicle.
Can you match my vehicle’s paint color?
Of course! Our paint technicians have an extensive mixing system that can match your car’s existing paint precisely.
Should I replace my child’s car seat after an accident?
Yes. It is recommended by the National SAFEKIDS Network that you replace any car seat that has been in a vehicle during a collision.
Can I wash or wax my vehicle after it’s been painted at the Hank Graff Collision Center?
Yes. We do suggest, however, that if you are going to wash your car that you use a mild soap and a soft cloth/sponge. We recommend that you avoid commercial car washes for at least 30 days as the stiff brushes and super jets can scratch the finish.
We also recommend that you do no wax your vehicle for at least 30 days as well – this gives your paint enough time to cure. The care you give your vehicle will determine how the paint will look for years after it has cured.
Do I have to pay a deductible when I pick my car up?
If your insurance company requires you to pay a deductible, you will need to pay it when you come to pick your car up after completed repairs.
What forms of payment do you accept?
We accept cash, check, VISA, MasterCard, AMEX, Discover, check, and money orders as methods of payment.
Can the Graff Durand Collision Center give me a ride home when I drop off my car?
Yes! We are more than happy to give you a ride home or a ride to work. Also, we can come and pick you up when your vehicle’s repairs are completed.
What areas does the Hank Graff Collision Center service?
We are proud to serve customers all over Mid-Michigan, including Durand, Fenton, Linden, Owosso, Flint, Lansing, Corunna, Haslett, Beecher, Burton, Vernon, Newburg, Bancroft, Middletown, Kerby, Lennon, Duffield, Swartz Creek, Gaines, and beyond!

We Hope We’ve Answered All Your Questions!

The team at the Hank Graff Chevrolet Collision Center near Durand, MI is here to provide you with answers to all your collision questions! If we can help you with anything at all, give us a call at 866-529-1655.

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