Customer Testimonials
Great experience working with this dealership! My salesperson quickly responded every time I contacted him with questions.
Brian went over the top to make my first car buying experience great. He was helpful with telling me what was included in the cars and that I could easily make the payments for my lease. Definitely will buy all my cars from there.
I have purchased multiple vehicles through Tee Davis and her team at Graff Chevrolet. Absolutely great service as they personally will bring your new vehicle directly to your home. They then go over everything and give you a walkthrough without leaving your house. On top of that, the continuously beat the competition with their great prices and their one of a kind customer service. I will continue to go through Graff Chevrolet and highly recommend Tee and her team to everyone!!
Fast & Efficient & Friendly! Drove right in, oil change etc., Drove right out! Great job
Friendly people and fast service
Graff made the whole experience of buying a car enjoyable. My salesmen, Josh was very helpful and a straight shooter which is rare in salesmen. Will definitely recommend to others as well as be back for service and future vehicle purchases. Thank you again.
Honest Salesman that are not pushy. Refreshing atmosphere and very nice lobby.
This is my 3rd car I've purchased from the Hank Graff family and the service has always been top notch. 10/10
Jayson Saunders and the whole team were excellent to work especially me being out of state! Will be back in a few years to buy the wife her vehicle from Here
This is the second vehicle I purchased from them and I had great service from both times thank you Greg Finateri. I recommend
Went in for tires with a wheel alignment and an oil change on a Friday, tires were ordered two days prior, they were delayed by one day, the oil change and alignment was done, service center offered a loaner vehicle for the weekend, we accepted the loaner and the job was finished on Monday as promised. Service department was easy to work with, looking forward to taking my other vehicle there when necessary..
Fast, consistent service. My favorite oil change place.
The collision center repaired my vehicle back to original and made the process very easy.
Friendly, knowledgeable, timely, clean environment.... Such a good experience when I bought wiper blades... I returned for an oil change the next day.
As always staff is a very professional group! Oil change and tire rotation done In a timely manner! As always thanks to Josh as well. Great experience!
Excellent customer service every step of the way.
always a great experience to buy a new car from Steve Brown and the Graff cop.
I have bought my last 3 cars from Brad Benn. He is very accommodating and informative. Always making sure I understand the new features and takes time to answer any question I might have.
I really like the personal connection I feel when I am doing business with Hank Graff. I don’t buy cars there every day but I have bought a few over the past 20 years and they continue to be top-of-the-line. Yeah so like that I get to see many of the same faces over these years. That must mean that Hank Graff is doing something right.
Awesome, awesome service department. I get my oil changed here all the time and the service guys are professional and friendly.
Quick service, plus got a loner car no questions asked...
We buy all of our cars from Graff they are amazing to deal with
Great service. Everyone was very polite. Very happy.
Fast, friendly, and great service as always!
We have purchased several cars from Greg Finateri at Graff Chevrolet in Durand. His customer service is amazing. We are very happy with our new Traverse. Thank you Greg!!
Experience was good but never got answer to my question I ask what was color of my transmission oil? And never got answer because they couldn’t find tech when I pick up my car
The team was well able to identify and fix the problem with the starting system on my Silverado. It works perfectly now. Well done.
I bought a 14 Buick Verano - A1 👀
Thorough. Efficient. Explained the situation.
Tee is the best to work with. Sje goes above and beyond to help you with your purchase. Everyone there is always welcoming and ready to assist you.
Great service. They quickly identified my vehicle's issue and resolved it.
Purchased a 2018 silverado and also purchased the ceramic coating package. I got the truck back with more imperfections to the truck, and paint chips that were said to be fixed, weren't. What a waste of my money. I've also asked the salesman for the second key to the truck, it's been almost two weeks now, and he claimed to have called the prior owner. The prior owner stated he turned in both sets of keys, so why not just make me one, since they cannot find the second key?? Poor service also while waiting and miscommunication. Until ...
Great service and wonderful staff! Always working hard to give you the best deal possible!
I love the convenience of the Pick up- Very helpful.
Great service, helpful staff and I always try to send potential customers to this dealership. They are great!
Graff Chevrolet of Durand is hands down one of the best Chevy dealers in central Michigan! Their customer service in all departments is amazing! They handle the maintenance on both of our vehicles and I have never had a problem with them. If you can’t make it in to the dealer, they will come get your vehicle, service it and return it same day at no charge. I had my last vehicle in the body shop twice, once for a deer hit and the other for a noisy window... both instances they had my vehicle back to me as ...
I am so pleased with Josh Knapp and the rest of the staff at Graff Chevrolet of Durand. We have leased 5 vehicles from them over the past few years and have always been treated great, like family. I can't even imagine going anywhere else.
Completely satisfied with the salesman, Gregg Finiterian. Love the quick service and smoothe transaction!
Good
Very personable & professional.
I just purchased a 2019 chevy silverado from Graff Durand, with Jason Bryce as my salesman. I couldn't be happier with my new truck. Everyone at Graff was knowledgeable and polite, and made it a great shopping experience. I would definitely recommend Graff Durand for your next new or used purchase. Thanks for all your help.
Tee Davis went above and beyond. She doesn't stop until she finds u what you want in your price range. She is great to work with. If you are looking for a vehicle definitely call Tee!
It's a great place to find a nice truck, the salesman jay was very polite and helpful thanks !
Great place
Had a great experience with ur dealership. Starting with Tee davis she is a amazing person. And Howard Graff was very nice and pleasant to work with on fixing my truck. And the Mechanic's did a outstanding job fixing my truck. And Rachel thats works with getting a loaner vehicle was a nice a young lady and very good at her job the phone was ringing off the hook and she didnt even bat a eye very good employee's u have working for u. Top notch and can't wait to tell everyone about my service with u ...
I WENT IN READY TO HAVE A VEHICLE BUILT FOR ME. DUE TO PRODUCTION ISSUES THINGS WERE NOT HAPPENING. STEVE BROWN WENT OUT OF HIS WAY TO LOCATE A VEHICLE FOR ME THAT WAS VERY CLOSE TO WHAT I WOULD HAVE HAD BUILT FOR ME. AND JORDAN REALLY KNOWS HER STUFF!! SHE WAS VERY SMART, PATIENT AND INFORMED.
I HUGE thanks to Jeff, Bronson and Josh for making sure I got THEEE perfect car for me. Seriously the best people in the world. The girl sales assistant was kinda cute lol
Excellent service and caring writeup person.
Very friendly sales representatives, easy to communicate with! Good people to come back to. Third time for me, Good service. 5 stars!
My Water bottle was Empty when i got there and empty when i left. Great serives
Purchased 3 vehicles from Graff Chevy Certainly will start their for future trucks
Awesome
Everyone at Graff Durand was very Friendly and went above and beyond my expectations! Brad Benn is an Exceptionally Great Sales person. I will Definitely come back to Hank Graff Durand!
Very down to earth people and made me feel very comfortable. Enjoyed doing business with Steve Brown
My salesperson worked really hard for me and knocked it out of the park. Thank you Steve!!
Had unusual problem with ABS braking system acting up. Kyle had me bring the car in and he secured a loaner for me while my car was serviced. This dealership has always handled service and sales with complete courtesy and professionalism. It is so nice to be able to get service with a smile and to leave the dealership confident that the job was done right.
Jason Saunders was very courteous and professional. I changed my mind on several vehicles, Jason was very patient. After purchasing the vehicle. Jason sat with me and explained every detail inside the vehicle. I highly recommend Graff of Durand and salesman Jason Saunders. 5 stars!!!
I have recommend friends to Graff Chevy in Durand. Excellent service and wonderful friendly staff. No pressure and very professional with service and handling the sale from test driving my new 2021 Trailblazer & sales offer, financing, to close. Also received an excellent trade in value for my former vehicle. A very positive atmosphere at the dealership. All staff members deserve a 'high five'. Ellen Smith, Lansing MI
Great service as always!
Miguel was very good at helping me understand some of the upkeep of my new car. He's is an outgoing, friendly person.
Guys are always friendly and efficient. It’s the only place I go for service.
The guys are great, they are thorough and quick. Graff Durans is the cheapest oil change around in my experience.
Normally I have a great experience with the oil change, but this past Saturday it was the exact opposite. I saw an employee working that simply looked less than thrilled to be at work, the person that asked what I wanted didn't listen to me and they tried to send me off without my tire rotation. Then it seemed like the person I complained to actually checked to ensure that I always get a rotation with my oil change like I told him, and then Mr. Grumpy has so much difficulty with the impact and my lug nuts I ...
I've had great experiences with both sales and service.
Quick & efficient. Tech's do not have name tags and did not say their names. No one checked additional fluid levels. I was asked if I would like them to check the vehicles lights, which were fine.
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